Last updated: July 16, 2026
1. Service fees
Our service and processing fees are non-refundable once work has commenced (research, application preparation, submission or ticketing).
2. Flights
Refunds on airline tickets follow the fare rules of the ticket and the airline. Non-refundable fares cannot be refunded except as required by law. Refundable tickets are refunded once the airline processes the request — typically 4–12 weeks.
3. Visa applications
Embassy and biometric fees are paid directly to the embassy or visa center and are non-refundable regardless of the outcome. Our service fee is non-refundable once the application has been prepared or submitted.
4. Hotels & tours
Refund eligibility depends on the supplier's cancellation policy at the time of booking. Non-refundable and last-minute bookings cannot be refunded.
5. Travel insurance
Premiums are refundable only within any cooling-off period allowed by the insurer and only if no claim has been made and no trip has commenced.
6. How to request a refund
Send a written request to payment@flyalexa.com with your booking reference. Approved refunds are paid to the original payment method within the timelines above.
7. Chargebacks
If you believe a charge is incorrect, please contact us first. Filing a chargeback without contacting us may result in your account being blocked from future bookings.